임상치과위생사에서 소진, 이직의도, 직무만족도에 있어 감정노동의 영향
The effects of emotional labor on burnout, turnover intention, and job satisfaction among clinical dental hygienists
정수빈, 최은미, 최준선,
소속 상세정보
정수빈 ( Jeong Su-Bin ) - 가천대학교 보건대학원 치위생학과
최은미 ( Choi Eun-Mi ) - 경동대학교 치위생학과
최준선 ( Choi Jun-Seon ) - 가천대학교 치위생학과
KMID : 0355420140380010050
Abstract
Objectives: The purpose of this study was to evaluate the effects of emotional labor on burnout, turnoverintention, and job satisfaction.
Methods: Dental hygienists were surveyed over a period of 13 days during March, 2013. Data from thecompleted questionnaires (N=202) were analyzed using the t-test, one-way ANOVA, Pearson’s correlation,and hierarchical multiple regression.
Results: Higher levels of emotional labor resulted in higher levels of burnout and turnover intention, aswell as lower levels of job satisfaction. The variable showing the largest mediating effect between emotionallabor and burnout was emotional intelligence. Supervisor support had the largest mediating effectbetween emotional labor and turnover intention, as well as emotional labor and job satisfaction.
Conclusions: It is known that emotional labor has negative effects on burnout, turnover intention, andjob satisfaction. To reduce the negative effects caused by emotional labor, it is necessary to foster thedevelopment of emotional intelligence and self-efficacy of employees. Employers’ efforts to improve supervisorand colleague support for the employees should be made to reduce such negative effects.
키워드
Burnout; Emotional intelligence; Emotional labor; Self-efficacy
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